Return Policy
Return Policy
We want you to love your Lumii products. If you are not fully satisfied, you may request a return under the following conditions:
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Return Window: Returns are accepted within 30 days of delivery.
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Condition: Items must be unused, in their original packaging, and in resellable condition.
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Process: To initiate a return, please contact our support team with your order number and reason for return. We will provide return instructions.
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Refunds: Once the returned item is received and inspected, a refund will be issued to your original payment method within 5–7 business days.
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Exclusions: Customized or final-sale items cannot be returned. Shipping fees are non-refundable.